We offer free standard delivery within Australia for orders over $150. For orders under $150there is a $14.90 flat rate shipping fee for standard delivery.
Overseas delivery charge of $55.
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
· Couriers
· Australian Post.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.
If you purchase goods from us to for delivery to a destination outside Australia your purchase may subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties and taxes. Please contact your local custom office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as the result of you providing us with inaccurate or incomplete information.
Refunds request must be made within 14 days of purchase. Please contact us by email or phone to provide you with a return address.
We accept refund request for goods sold on our Site if you change your mind.
NATURAL STONE PRODUCTS
· Natural stone variations in color and veining must be expected. EM Divine Stone shall not be liable for any such variations that may occur in materials supplied.
· Natural Stone should not be cleaned with acid or acid based industrial cleaners.
· All stone and porcelain products must be sealed using appropriate sealants.
Returns
Returns can be made at any Australian post office and you will be liable for the cost of sending the parcel back. No return or refund after 14 days. 20% handling charge will apply to the total acceptable product cost for return within 14 days of purchase. To be eligible for a return, goods returned must be unused, must not be marked or damaged and must be in full original condition. Please contact us by email or phone to provide you with a return address. You can contact us on following:
Mobile: 0414082881