These terms and condition govern the use of emdivinestonte site. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property;
All content published and made available on our Site is the property of EM Divine Stone and the site creators. This include, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including password or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
· Marble and Agate Natural Stones Décor.
· These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. No two pieces of natural stone are identical. You agree to purchase goods from our Site please be mindful of vein variance.
· We reserve the right to modify; reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site;
· Credit Card
· PayPal
· Debit; and
· Direct Debit.
When you provide us with your payment information you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery;
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
· Couriers
· Australian Post.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the bulky goods you purchase.
If you purchase goods from us to for delivery to a destination outside Australia your purchase may subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties and taxes. Please contact your local custom office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as the result of you providing us with inaccurate or incomplete information.
Refunds
Refunds request must be made within 14 days of purchase.
We accept refund request for goods sold on our Site if you change your mind.
NATURAL STONE PRODUCTS
· Natural stone variations in colour and veining must be expected. EM Divine Stone shall not be liable for any such variations that may occur in materials supplied.
· Natural Stone should not be cleaned with acid or acid based industrial cleaners.
· All stone and porcelain products must be sealed using appropriate sealants.
Returns
Returns can be made at any Australian post office and you will be liable for the cost of sending the parcel back. No return or refund after 14 days. 20% handling charge will apply to the total acceptable product cost for return within 14 days of purchase. To be eligible for a return, goods returned must be unused, must not be marked or damaged and must be in full original condition. Please contact us by email or phone to provide you with a return address. You can contact us on following:
Mobile: 0414082881
Limitation of Liability;
EM Divine Stone and directors, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
These Terms and Conditions are governed by the law of State of Victoria.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Effective Date: 28th of May, 2021